best crm software for small business in 2019

10 Best CRM Software for Small Businesses in 2019

The CRM industry has experienced exponential growth. With new CRM vendors constantly entering the market for establishing a strong foothold for themselves, the competition has become more robust. Being a business owner looking for a solution to the sales process woes it is natural to end up with a confusing list of CRM. The vendors have made sure that they are providing world-class services to small and mid-size businesses with competitive pricing.

However, the question arises, which is the best CRM software to overcome the problems I am facing in my business process? Fret not; we are here to help you out with our list of 10 best CRM software for small businesses in 2019. We have rated these CRM based on their features, user-friendliness and the pricing of their premium plans.

Note: The reason for considering the premium plans is simple. The free plans will not provide all the necessary features that are required by the small businesses to scale and grow themselves at a faster rate.

Here are the 10 best CRM software for small businesses in 2019

Go through the list of CRM software and choose the best suited as per your requirements.

1. HubSpot CRM

Hubspot CRM

This CRM is most suitable for companies that have around 10-1,000 employees. HubSpot CRM is an easy to use CRM system which helps sales teams get rid of manual labor and enhance their sales process.

HubSpot CRM is a highly customizable software that allows its users to store all their contacts at a centralized location. The software automatically logs every interaction, keeps track of every deal, contact, and company inside the businesses’ database.

A bit high on the budget side, this CRM allows businesses to import their leads quickly to start their selling process. This smart CRM software enables businesses to make good use of the automation feature and with an intuitive interface allows the sales team to have a complete view of their sales pipeline.
Pricing: Starts from $50/User/Month Annually (Sales Hub)
Supportive platforms: Available on Android, iOS and Web app

2. Pipedrive

Pipedrive CRM

Pipedrive CRM organizes businesses leads such a manner that it can provide an excellent overview of their sales. Apart from that this software enables business owners and upper management to focus and prioritize their deals.

The fast set up allows businesses to get started with the software quickly. Pipedrive CRM software adapts to the sales process of businesses and easily integrates with website forms. You can use Pipedrive as a personal sales manager for your business that enables your sales team to pick up the right activity and focus your efforts on the right deals.
Pricing: $12.50/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

3. Salesmate

Salesmate CRM

Salesmate CRM is an intelligent sales tool that helps small and mid-size businesses close more deals faster. They have an easy-to-use interface that allows sales team members to have a 360-degree view of their sales pipeline and customers alike.

The smart CRM software quickly integrates with online forms and uses the data provide by the users to create and assign contacts to individual sales reps, automatically. Salesmate’s intuitive automation features make all the busy work disappear and reduce the manual labor of the sales reps. This allows them to make more time for the job they are hired for; sales!

The automated workflows lets sales to team focus their resources on the right deals at the right time. The built-in virtual phone system allows the sales reps to be available for the customers and prospects 24/7 and allows businesses to make their international presence felt through local and toll-free numbers.

While using Salesmate sales CRM, your sales team will never miss on any follow-ups and those revenue-critical sales opportunities.
Pricing: $12/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

4. Bitrix24

Bitrix24 CRM

Bitrix24 is a leading online CRM software that enables sales teams to manage their sales, seamlessly collaborate and communicate with their prospects. This CRM tool is available over the cloud and on-premise. Bitrix24 is a platform that enables teams to manage their files, projects, messages, tasks and contacts inside a unified space. Bitrix24 has a free basic plan that allows small business owners to include 12 users and enjoy 5 GB of online storage.

Bitrix24 is a CRM that enables its users to have solutions for their social networks, task and project management, document management file sharing, sales team management, telephony and much more.
Pricing: Plus plan starting at $35 Annually
Supportive platforms: Available on Android, iOS and Web app

5. Freshsales

Freshsales CRM

Freshsales is a full-fledged online CRM that has been designed to support the way high-velocity sales teams work. This CRM is packed with various features that come in handy for the sales team. The features include built-in phone, integrated email, user behavior tracking, deal management, reporting and more.

This intuitive CRM allows its users to track emails, calls, events, sales, and leads. With the reporting feature, sales managers can check the performance and health of the sales pipeline. They can also generate reports that can come in handy for streamlining the sales process. Freshsales tracks sales teams individual performances and gives a detailed report regarding their achievements and failures while pursuing revenue-critical deals.
Pricing: $12/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

6. Agile CRM

Agile CRM

Agile CRM is a cloud-based customer relationship management software that allows business owners to enjoy sales, marketing, and service automation from a single platform. This CRM enables businesses to track sales, manage their contacts, automate their marketing efforts, web analytics, two-way email synchronization, telephony, and helpdesk. With a modern and straightforward interface, this is a user-friendly CRM software provides a unified platform for putting all the crucial information in a single location, streamline the tasks, and enhance team collaboration.
Pricing: $9.99/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

7. Copper

Copper CRM

Copper (formerly ProsperWorks CRM) is a cloud-hosted CRM system created for simplifying marketing and sales process of businesses. This CRM software seamlessly integrates with G Suite and allows the sales team to get rid of manual data entry.

This CRM software allows sales teams to combine productivity features to enhance team productivity. The software enables teams to streamline their workflow and get better pipeline visibility.

The CRM enables seamless communication within the team members that boosts collaboration and successfully increases their productivity.
Pricing: $19/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

8. Insightly

Insightly CRM

Insightly is a cloud-based CRM solution for small business. This CRM tool offers enterprise-level modules to large and multi-level organizations. This CRM software offers contact management, pipeline management, and task management for helping teams get better sales visibility, business overview, tracking customer deliverables, improving customer communication and collaboration.

Insightly has been designed to suit the requirements of the modern businessman who wants to know the various milestones his business and sales team has achieved within a specified period. With its user-friendly interface and the 360-degree view of the sales pipeline, Insightly becomes an essential choice for business owners.
Pricing: $29/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

9. Nimble

Nimble CRM

Nimble is a popular CRM software that allows sales professionals and businesses to build lasting relationships with their customers and contacts. Nimble is a CRM software that allows business owners to combine their contacts, email, social, activities, and follow-ups in one place.

Nimble allows business owners and sales managers to utilize the most important tool for streamlining their sales process; the sales insights, data organization, and customer engagement.

Nimble enables its users to utilize a smart and quick way to monitor, engage, and nurture their business contacts. Users can bring their contacts, communications, calendar at a single easy-to-use platform. Instead of switching between different applications, nimble provides business owners with a platform where they can manage everything, from sales to deals.
Pricing: $19/User/Month Annually
Supportive platforms: Available on iOS and Web app

10. amoCRM


amoCRM is a powerful CRM solution for teams that depend on crucial and insightful data for taking their decisions and have utmost loyalty towards their current customer base. amoCRM enables users to take advantage of their user-centric pipeline management that provides performance analysis.

This analysis drives the salespeople to move toward measurable targets and customize the pipeline trajectory. Every communication that happens between sales reps and prospects becomes a personalized one-on-one dialogue.

In this way, the sales team is able to ensure that the prospect is getting the right message at the right time. With a clear and streamlined communication channel, the road to successful closures becomes more achievable for small and mid-size businesses.
Pricing: $15/User/Month Annually
Supportive platforms: Available on Android, iOS and Web app

Wrapping up

The CRM software that we have listed above have their own USP. Every software has an ace up its sleeve that makes it better than its competition.

However, the real question that needs to be answered here is what do the small and mid-size business owners need to streamline their business process and scale their business with time.

Small and mid-size business owners must keep the budget in mind, compare that against the features a CRM is providing. Choosing the best CRM for growth and scalability must be the first priority for every business owner.

We hope this list is going to be of immense help and will act as your guide while you compare and measure the CRM’s worth to your business. Help you in gaining a brief idea about selecting the best suited CRM software for your business. Do leave your comments on the same and if we have missed out any CRM software do mention them in the comments section. Happy CRM hunting!

About the Author

James Myers